At Chicken Vickenn, we are committed to delivering fresh, high-quality products. Please read our Cancellation & Refund Policy carefully before placing an order.
1. Order Cancellation
Orders can be cancelled only before they are confirmed for processing.
Once an order has been processed, packed, or dispatched, it cannot be cancelled.
2. Refund & Replacement Policy
Refunds or replacements will be provided only in the following cases:
The product delivered is expired.
The product is damaged at the time of delivery.
To request a refund or replacement, customers must:
Contact us within 2 hours of receiving the order.
Share clear photos or videos showing the damaged or expired product.
Provide the order number for verification.
After verification, Chicken Vickenn will either:
Replace the product at no additional cost, or
Process a full refund to the original payment method.
3. No Refunds or Returns
Refunds, replacements, or returns will not be accepted for:
Change of mind after delivery.
Incorrect orders placed by the customer.
Products that have been consumed, cooked, or improperly stored after delivery.
Complaints made without sufficient proof.
Requests made after the specified reporting period.
4. Refund Processing
If a refund is approved, it will be processed to the original payment method within 5–7 business days, depending on your bank or payment provider.
5. Contact Us
For any questions regarding cancellations, refunds, or replacements, please contact us using the contact details available on the Chicken Vickenn website.