Terms & Conditions

Welcome to Chicken Vickenn. By using our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. Service Area

Chicken Vickenn currently provides fresh chicken delivery services only within selected locations in Goa. Orders outside our delivery zone may not be accepted.

2. Eligibility

You must be at least 18 years old or have permission from a parent or legal guardian to place an order.

3. Product Availability

  • All products are subject to availability.
  • We reserve the right to modify or discontinue any product without prior notice.
  • Product images are for illustration purposes only and actual products may vary slightly.

4. Pricing

  • Prices displayed on the website are in Indian Rupees (INR).
  • Prices may change without prior notice.
  • Applicable taxes and delivery charges will be shown during checkout.

5. Order Confirmation

  • An order is confirmed only after successful payment or confirmation from our team.
  • We reserve the right to reject or cancel any order due to stock unavailability, incorrect pricing, payment issues, or any unforeseen circumstances.

6. Delivery

  • Delivery is available only in selected areas of Goa.
  • Estimated delivery times are indicative and may vary due to traffic, weather, festivals, or other unforeseen conditions.
  • Customers must provide accurate delivery details.
  • If the customer is unavailable at the delivery location, the order may be treated as completed and no refund will be provided.

7. Order Cancellation

  • Orders may be cancelled only before preparation begins.
  • Once processing or packaging has started, cancellation requests cannot be accepted except in exceptional circumstances.

8. Refund Policy

Refunds may be issued only if:

  • The order cannot be delivered due to our fault.
  • The wrong product is delivered.
  • The product arrives damaged or unfit for consumption.
  • Approved refunds will be processed to the original payment method within 5–7 business days, depending on the payment provider.

9. Customer Responsibilities

Customers agree to:

  • Provide accurate contact and delivery information.
  • Be available to receive the order.
  • Treat delivery personnel respectfully.
  • Not misuse the website or place fraudulent orders.

10. Food Safety

  • Our chicken products are prepared, packed, and handled following applicable food safety standards.
  • Customers should refrigerate products immediately after delivery if not consumed promptly.
  • We are not responsible for improper storage after delivery.

11. Payments

We accept payments through secure online payment gateways and any other payment methods displayed on our website.

12. Limitation of Liability

Chicken Vickenn shall not be liable for delays or failure in delivery caused by events beyond our reasonable control, including natural disasters, strikes, government restrictions, technical failures, or severe weather.

13. Intellectual Property

All content on this website, including logos, images, graphics, text, and trademarks, is the property of Chicken Vickenn and may not be copied or reproduced without written permission.

14. Privacy

Customer information is collected and processed in accordance with our Privacy Policy.

15. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Updated terms will be published on this website and become effective immediately upon posting.

16. Governing Law

These Terms & Conditions shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Goa.

17. Contact Us

For any questions regarding these Terms & Conditions, please contact us through the contact details provided on the Chicken Vickenn website.