1. How can I cancel my order?

You can cancel your order by contacting Chicken Vicken Customer Support or by reaching out through our website chat.

Please note that once your order has entered the processing stage, it cannot be cancelled.

2. Can I edit my order?

Once an order has been placed, it cannot be edited. Adding or removing individual items is not permitted.

If you need to make changes, please cancel your order (before processing begins) and place a new order.

For assistance, contact Chicken Vicken Customer Support through our website.

3. Is there a minimum order value?

No. There is no minimum order value. You can place an order of any amount.

4. Delivery Charges

Delivery charges may vary depending on your location and selected delivery option.

The applicable delivery fee will be displayed during checkout before you complete your order.

5. What are the available delivery slots?

You can choose from multiple delivery slots based on availability in your area.

Available delivery timings are generally between 7:00 AM and 8:30 PM.

Please place your order at least 15 minutes before your preferred delivery slot.

6. What are your delivery timings?

Our delivery service operates daily from 7:00 AM to 8:30 PM, subject to service availability in your location.

7. What payment methods are available?

We accept:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Digital Wallets
  • Cash on Delivery (where available)

For Cash on Delivery orders, you can also pay using UPI by scanning the QR code provided by the delivery partner.

8. Can I use Reward Points and Wallet Balance together?

Yes. If reward points and wallet balance are available in your account, they can be used together during checkout, subject to applicable redemption terms.

9. Refer & Earn

Invite your friends to shop with Chicken Vicken using your referral code.

When your friend places their first successful order:

  • Your friend receives a welcome discount (where applicable).
  • You earn reward points after your friend’s order is successfully completed.

Referral offers may change from time to time.

10. Online Payments

Is my payment information safe?

Yes. All online payments are processed through secure PCI DSS-compliant payment gateways using industry-standard encryption.

Are there any additional charges for online payments?

No. We do not charge any additional fee for online payments.

What if my preferred payment option is unavailable?

You may choose another available payment method, including:

  • Credit/Debit Card
  • UPI
  • Net Banking
  • Digital Wallet
  • Cash on Delivery (where available)

11. Reward Points Program

How does it work?

Earn reward points on eligible purchases and redeem them on future orders.

Terms & Conditions

  • Reward points are credited after successful order completion.
  • The value of each reward point will be displayed in your account.
  • Reward points are valid for a limited period and expire after the specified validity.
  • Reward points can be redeemed only on eligible orders.
  • Delivery charges are excluded from reward point redemption unless otherwise specified.
  • Chicken Vicken reserves the right to modify, suspend, or discontinue the rewards program or its terms at any time without prior notice.