At Chicken Vicken, we value your privacy and are committed to protecting your personal information. As part of the ordering process, we collect certain information to process your orders, improve our services, and provide a seamless shopping experience.
1. What Personal Data We Collect
1.1 Information
When you place an order, we collect basic information such as:
Full Name
Email Address
Delivery Address(es)
Contact Number
Username and Password (if applicable)
We may also automatically collect certain technical information, including:
IP Address
Browser Type
Device Information
Connection Details
Login and Logout Times
Products Viewed or Searched
To enhance your experience and ensure smooth operation of our services, we may also collect:
Device Location (with your permission)
Camera Access (where required for app features)
If you allow location access through your device settings, the app may collect your location while it is running in the foreground or background to improve delivery services.
1.2 Cookies
Like most websites and mobile applications, we use cookies to improve your browsing and shopping experience.
Cookies help us to:
Identify you during your visit
Save your shopping cart
Remember your preferences
Improve website performance
Provide a personalized shopping experience
You can disable or delete cookies at any time through your browser settings, although some website features may not function properly.
2. How We Use Your Information
We use your personal information to:
Process and deliver your orders
Contact you regarding your order
Provide customer support
Improve our products and services
Personalize your shopping experience
Send promotional offers and updates (only if you choose to receive them)
Conduct market research and customer analysis
You may unsubscribe from promotional communications at any time.
3. Security of Your Information
Protecting your personal information is our priority.
We use secure servers and industry-standard encryption technologies to safeguard your information from unauthorized access, misuse, or disclosure.
Payment transactions are secured using Secure Sockets Layer (SSL) encryption. We do not store your debit or credit card details on our servers.
4. Information Sharing
Your payment information is processed securely by trusted payment service providers and is never stored by us.
We may share your information with trusted service providers who assist us in operating our business, such as:
Delivery Partners
Payment Gateways
Technology Service Providers
Customer Support Services
We may also disclose your information if required by law, government authorities, or to protect our legal rights, customers, or business.
5. Your Rights
By using the Chicken Vicken website or mobile application, you consent to the collection and use of your information as described in this Privacy Policy.
To help protect your account, please:
Keep your password confidential.
Log out after using a shared or public device.
Contact us immediately if you suspect unauthorized access to your account.
You may contact our customer support team at any time regarding your personal information.
6. Data Deletion
You may request deletion of your personal information by contacting our customer support team.
Information that can be deleted includes:
Name
Phone Number
Email Address
Delivery Addresses
Account Details
Any other Personally Identifiable Information (PII), subject to legal or regulatory requirements.
Changes to This Privacy Policy
Chicken Vicken reserves the right to update or modify this Privacy Policy at any time.
Any updates will be posted on this page with the revised effective date. We encourage users to review this Privacy Policy periodically to stay informed about how we protect personal information.
By continuing to use our website or mobile application after any changes are posted, you acknowledge and accept the updated Privacy Policy.